Whenever usability is used in an IT context, it usually refers to the user-friendliness of a Web portal or an application user interface and the ease of getting up to operational speed with a new piece of software.
While these are both valid and widely used definitions, I’d like to propose an expansion of how we think about usability for systems engaged in artificial intelligence (AI) or the Internet of Things (IoT).
The other day I was visiting with Jeevan Kalanithi, CEO of OpenSpace, which builds AI and IoT applications for the construction industry. I asked Kalanithi about the learning curve for using his product, and he sounded surprised. “What learning curve?” he asked. “An individual simply turns on a camera at a building site, walks through the construction, and records what has been done.”
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